Handling Procedures for Lost and Damaged Freight

APPS Transport is committed to damage-free transportation. By working closely with customers, APPS has achieved one of the lowest claim frequency ratios in the industry. However, in the event of damage or loss to a shipment, the following steps must be taken:

Step 1

The Receiver must note any damages/shortages on the driver's copy of the delivery receipt AT THE TIME AND PLACE OF DELIVERY. APPS Transport Group will arrange for a damage inspection within 48 hours of notice or simply ask for digital photos. Do not attempt to unpack or discard any of the packaging.

Step 2

The right to claim is held by the bill-to party as recorded on the BOL. The Claimant has 60 days from the date of delivery to submit an intent to claim in writing by fax or email to 1-905-451-2778 or claims@appsexpress.com. The following information is required:

- Probill number • Container or trailer number
- Shipping date • Description of damages
- Value of damages • Number of items damaged
- Type of packaging • Package and product condition
- Cause of the damage • Disposition of damaged merchandise

Step 3

The Claimant has nine (9) months from the date of delivery to submit the formal claim, which, in addition to the documents already submitted with the intent to claim, will include the Bill of Lading, Packing Slips, and the Supplier's Invoice showing the actual cost of goods, repair costs or reduced selling price as the case may be.

Step 4

Retain the product as salvage for APPS to pick up. Disposal without prior written consent from APPS Transport Group will affect the outcome of the claim, which may mean reversing the decision or reducing the amount paid as a salvage allowance.

You can submit a claim on line by clicking HERE.

Please note that APPS Transport Group has limits to its liability; please review items 600-800 in Appendix M of the APXG Tariff 100 for complete details.